Post #2: Oh my god, Client Billing Hell

So here we go with our second Executive Log of the evening.

Let's sum up a little of what I have to say, client billing is hell. Going to a client that pays on time, always, is heaven. Chances are, you're going to be in purgatory.

So what am I trying to say here? Essentially, I have some of the best clients out there! No doubt. But sometimes it gets tough for them, and I can't draw water from an empty well. Letting it get to you just won't be healthy.

That's the first thing to really stress. Screaming at a client is _NEVER_ going to help you. Sending angry or threatening letters isn't either. Well, I'm assuming it won't, because I don't think I've ever done those things. But let's get real: if you've ever had a call from someone because you were late on a payment that you forgot to mail, you're apologetic because it really was your fault. Now imagine that instead you've got fifteen of these guys calling you asking you when the mail is gonna get delivered. It's going to get stressful.

Try to make the billing process easy for the customer. Especially if they're late, which, inevitably it will happen in your business. If they're late, they aren't trying to screw you over. Shit happens.

Bottom-line.
You want to treat your customers with the same respect that you _don't_ receive from the tech-support at unnamed IT company bla based out of Izywhatsitstan.